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May 2, 2019

Customer Service – Now I’ve Experienced the Best, I Want More!

Holidays are rarely all they’re cracked up to be. The promise of endless golden beaches and glorious sunny days. A band of happy people just waiting to share the good times with you...  When you're planning and booking it all looks so enticing, but it too often leads to disappointment – the picture-postcard slice of […]

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November 27, 2018

Perseverance and Persistence – #MTtalk Roundup

"We are not born with abilities. This comes from practice, persistence and perseverance." – Debasish Mridha, American physician and author About This Week's Chat We moved into a new house recently, after having lived in an apartment for nine years. Long before the move took place, I told my husband that as soon as the […]

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August 2, 2018

Your Top Tips for Increasing Your Chances of Promotion

You've been working hard for months, putting in the extra hours, and taking on additional tasks. You can see several opportunities for promotion, and you really feel that you deserve that step up. But nothing seems to be happening. Your career feels like it's hit a bit of a plateau. Sadly, working hard and having […]

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July 19, 2018

How to Work Better by Doing Less

Have you ever noticed how differently people work when doing the same task? For example, two colleagues can be both putting together similar presentations. One finishes the project in a day, the other takes three weeks. The quality of the work is the same, but one is able to work better.  Morten Hansen has personal […]

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June 15, 2018

How to Achieve Business Success: Inspirational Stories

Think, just for a moment, about your favorite brand or product. Once upon a time, it was the brainchild of a struggling startup. It may have started out as someone’s "crazy idea" or "pet project." But now, you use it regularly, perhaps even every day. So how did it get to you? After all, it […]

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March 29, 2018

Brand Citizenship: What Does "Doing Good" Actually Mean?

Corporate social responsibility has gone through a quiet evolution in the past decade, and that's a good thing. You may remember when it meant spending a Friday afternoon planting trees at a local school. Or maybe doing a charity fun run. While such activities still take place, the idea of businesses "doing good" has broadened. […]

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March 1, 2018

Best Practice or Just Bad Habits?

Best practices. Those two words carry a lot of weight. These are the activities that can help you and your company to raise your game, right? They can get you up onto a level with your leading competitor. They can even help you overtake that competitor, if they can be spread effectively throughout your organization. […]

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January 4, 2018

How Digital is Your DNA?

"Digital" has been creeping up on us. I remember when typewriters became electronic, and then they gave way to word processors. Memos were replaced by emails, and phone calls were superseded by instant messages. Each small change made communication a little bit easier, and now a large part of our lives has been transformed into […]

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September 25, 2017

The End of the Product Life Cycle: Is There Life After Death?

Remember the Walkman? What about the Game Boy? Videotapes and cassettes, anyone? We might remember some of these products with fondness. Others we might be glad to see the back of. I, for one, recall the long and painful hours that I spent carefully trying to wind the cassette tape back into its case using […]

September 21, 2017

What’s the Effect (or is it Affect) of Poor Memory?

Have you ever had something that you need to remember, which – no matter how hard you try – just won’t stick in your memory? A person’s name, an address, a year? Every time you try to recall it, your brain grinds to a shuddering halt and then goes blank. My particular problem wasn't so […]

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